BANK & MERCHANT COMPLIANCE POLICY

Refund, Return & Cancellation Policy

Entity: Nayotha (Pvt) Ltd • Last Updated: October 2026

1. Order Inspection Upon Delivery

Because all orders are fulfilled with Cash on Delivery (COD), customers can verify package integrity upon doorstep arrival.

2. Damaged or Incorrect Items

If any bottle, jar, or box arrives damaged in transit or differs from your invoice, notify Nayotha Concierge within 48 hours of delivery at 076 929 1639 with a photo of the item and invoice. We will arrange a free replacement or full refund within 5–7 working days.

3. Hygiene & Opened Cosmetics

Due to strict cosmetic hygiene standards, opened or used skincare creams, serums, and perfumes cannot be returned unless a manufacturing defect is verified.

4. Order Cancellations

You may cancel or modify any COD order free of charge prior to courier dispatch by contacting us on WhatsApp at 076 929 1639.